• Need Tech Support??

     

    Network Login Issues

    If you are unable to login to your chromebook be sure to check the following:

    • Correct spelling of username_ & student ID#

      • username:1st six letters of your first name & last name

      • Password:student ID#(lunch#)

    • Incorrectly entering your network login information 3 times consecutively

      • Users must wait 15 minutes before attempting to re-login

    • New students must see the Media Coordinator for login information.

     

    Wi-Fi  Issues

    • Check your wi-fi signal indicator in the lower right corner of the chromebook screen.

      • If there is no signal, log off the  HCPS network and try to reconnect to the network.

      • If there is no signal, click the network indicator & click the disconnect tab to disconnect from HCPS network and try to reconnect by clicking the connect tab to HCPS network.

    • Loss of wifi?

      • Try changing your location in the classroom to pick up a wi-fi signal.

    • Be sure to charge your devices at night to prevent low battery power or battery failure.

      • Low or loss of battery power causes wi-fi issues

     

    Chromebook Issues

    • To prevent your device from being stuck in power mode, do not use the power button to turn your chromebook on or off. 

    • To prevent your device from freezing, do not utilize your device while charging, which may cause the device to overheat.

      • Minimize the number of apps & tabs that may be open and operating while utilizing your device. 

      • If any of these chromebook issues occur, try logging off or powering off your device.

    • Device won’t power on?

      • Try charging your device to test the battery.

     

    Renaissance Issues

    • Be sure to utilize the Renaissance program under quick links from the HCPS website only @ hertford.k12.nc.us.

      • Usernames & Passwords will not be accessible if not utilized  from the hertford.k12.nc.us website.

    • Having usernames and passwords issues?

      • Check with your ELA Teacher for your login information.

      • Remember your Renaissance login may not be the same as your network login.

    • Unable to take an AR TEST?

      • Be sure to enter the AR test code located on the inside label of the book cover or search by title & arthur.

     

    How to get out of NC Testing Mode

    Ctrl+Alt+S

     

    Lost or Stolen Devices

    • See Media Coordinator