HCPS Parent Concerns Process:


    The Hertford County Public Schools Board of Education recognizes the right of students, parents/caregivers, as well as other individuals and groups to present concerns and complaints about school personnel, the curriculum/instructional materials, school services and/or school facilities.


    Those who wish to present a concern or complaint should express it to the appropriate staff member in this order using one of the provided forms:


    1. Staff member who is immediately responsible (such as a teacher, or the employee closest to which the complaint originated)

    2. School principal or assistant principal 

    3. Superintendent's designee (Public Information Officer)

    4. Superintendent 

    5. Board of Education


    For a detailed description of HCPS communication protocol for responding to concerns and complaints, please see these additional resources:



    The Superintendent and Board of Education are committed to promptness and the fair resolution of concerns and complaints within 10-20 days or sooner whenever possible. When there are extenuating circumstances which prevent a resolution within this time frame, an extension of time will be by mutual agreement of the parties. In circumstances where danger to persons or property is involved, an immediate response should be made to the complaint.


    Any complaint about school personnel will be investigated by the administration before consideration and action by the Board of Education.


    Complaints about services or accessibility for students with disabilities should be addressed to the Department of Exceptional Children.